IK
Irene K
1 reviews | Active since Sept 2024
04 Sept 2024, 23:00
I want my money back
Dear Hellopeter Services
I am in desperate need of your assistance. I purchased a Quilt set at Homechoice store in May , however I was not contented with my order as there certain shortages of the Quilt set. I returned the order along with an affidavit as instructed. I have been pleading with the store for my refund since May. I felt my requests were not taken serious, I decided to visit their branch ,where I was told that the matter has been escalated to the Head Office of the store. I have been visiting their branch every Monday from the start of May ,however I keep on getting the same feedback. Till date I have not received my refund from the store. Please kindly intervene, your assistance will be highly appreciated and they even deduct on my bank a every month Kind regards Irene Khumalo
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Replies (3)0
Replies (3)
Homechoice's replyOfficial
05 Sept 2024, 09:20Hi Irene,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Homechoice's reply05 Sept 2024, 09:20
Official
Hi Irene,
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
IK
Irene K's updateReviewer Update
06 Sept 2024, 14:50Good afternoon
Kindly note that they haven't responded on my email and I explained to them that they responded on something else because they forever making mistakes and deducting incorrect amount on my account. This is 3rd case that I have with home Choice, Can they investigate correct and refund my money back.
Thank you regards
Irene khumalo
Kindly note that they haven't responded on my email and I explained to them that they responded on something else because they forever making mistakes and deducting incorrect amount on my account. This is 3rd case that I have with home Choice, Can they investigate correct and refund my money back.
Thank you regards
Irene khumalo
IK
Irene K's update06 Sept 2024, 14:50
Reviewer Update
Good afternoon
Kindly note that they haven't responded on my email and I explained to them that they responded on something else because they forever making mistakes and deducting incorrect amount on my account. This is 3rd case that I have with home Choice, Can they investigate correct and refund my money back.
Thank you regards
Irene khumalo
Kindly note that they haven't responded on my email and I explained to them that they responded on something else because they forever making mistakes and deducting incorrect amount on my account. This is 3rd case that I have with home Choice, Can they investigate correct and refund my money back.
Thank you regards
Irene khumalo
IK
Irene K's updateReviewer Update
29 Jan 2025, 20:15Good evening
Please note that I haven't had any feedback instead I'm told that my case they still investigating with the driver because I have return my products and the unfortunate part is that homechoice owes me money but I'm handed over to legal collection, please help me because they are ruining my name
Please note that I haven't had any feedback instead I'm told that my case they still investigating with the driver because I have return my products and the unfortunate part is that homechoice owes me money but I'm handed over to legal collection, please help me because they are ruining my name
IK
Irene K's update29 Jan 2025, 20:15
Reviewer Update
Good evening
Please note that I haven't had any feedback instead I'm told that my case they still investigating with the driver because I have return my products and the unfortunate part is that homechoice owes me money but I'm handed over to legal collection, please help me because they are ruining my name
Please note that I haven't had any feedback instead I'm told that my case they still investigating with the driver because I have return my products and the unfortunate part is that homechoice owes me money but I'm handed over to legal collection, please help me because they are ruining my name