FT
Felicity T
1 reviews | Active since Jul 2016
28 Jul 2016, 09:56
I want my money
<p>I have returned a Jennifer 6pc Luggage Set on the 24th June 2016 and till to date i have not received my money back. What gets to me more is that i called in to ask about the availability of what i wanted and i was told its still on stock but during the date of delivery i got something that i didn't order. No one called to ask if i'll take a different colour or not. Now its taking you guys forever to refund me. I want my money back. Am sick and tired of your call agents telling me lies everytime i enquire about my refund. If it takes 10 - 15 days to receive refund why a month and a week later I have not receive my money. </p>
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Replies (1)Homechoice's replyOfficial
01 Aug 2016, 10:05Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply01 Aug 2016, 10:05
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
