1 reviews | Active since Jun 2021
I WANT MY KETTLE BACK
Homechoice is definitely a ****. I returned my kettle on the 19th of December, and I have not heard from them till this day. I tried calling and no one picked up, requested call back and no one called me. I went to Germiston store; they told me there's no estimated time for returned items since they need to be assessed. Meaning I might wait a whole year for my kettle to be returned. So disappointed with their service once again. 2 years warranty for what then?
They are so quick to call when you in areas, but they will never communicate to give an update on item. 2021 I ordered a stove it stopped working in less than a month and I took it back. Till this day no one told me why I never got back my stove. Clearly this is the same thing that will happen with my kettle. They don't communicate and they don't give you an option they keep their things, and they credit the money weather you want your item or not that does not bother them.
They promised to do better the last time but here I am again.
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Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team