I want a replacement

I have bought a Denver bedroom suite last year with an account then account was paid up by Fin choice r17203.96 cause is was in arrears now I'm paying them . I send a query to home choice to say the bed was pilling off is leather they reply back ;' HomeChoice Support <***> Thu, Sep 5, 5:43 PM to me

Hi Nokukhanya Mthembu

Thank you for your email.

We have received your feedback. Please give us an opportunity to investigate what went wrong after which we will get back back to you.

Please reply to this email should you want to follow up. This will assist our team to track all your valued correspondence and most importantly, assist us in resolving your enquiry.' After that they sad they will send an assesor first to check cause I told them that they can't do a pick in the mean time where will i sleep , it better for them to replace the bed after they have send an assessor now i'm the one who's send email to them said the whare house will call me.since September and even now they have block my account without telling me cause if they take a bed they have credit back to the account and I WONT EVEN ABLE TO PLACE AN ORDER AGAIN

Please assist.