rW
ria W

1 reviews | Active since May 2015

05 Apr 2016, 09:54

i send my mixer for repair and it come back withou

homechoice had realy terrible after sale customer care. i bought a mixer about a year ago. i used it two times in the past year, because the whisk broke and i must send it back and then i wait months for the thing to return the i must send the whole mixer back for repair, after again months of waiting i recieve it back without the whisk. now it is a struggle to get the whisk back every time i phone them they are working on the problem, i am so sick an tired of homechoice the are terrible with customer care. they dont look after their costumers all they can say that they are sorry for the delay but their is nothing they can do.

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Replies (1)
Homechoice
Homechoice's reply05 Apr 2016, 16:39
Official
Hello maria1967,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team