pp
pammie.hdb pammie.hdb

1 reviews | Active since Mar 2009

05 Sept 2017, 06:05

I regret placing that 1st order and opening myself to engaging with such people

I sent back items from my side as the sizes were incorrect. According to the Post Office these items were delivered to Home Choice on the 1st of September.

Dealing with Home Choice is like dealing with a government department. You people are very quick to call and remind about monthly installments but customer service is beyond pathetic. I had items that were not delivered with my order. No communication as as what happened to those items. I had to call and inquire. Me the customer had to call you and inquire.Find out what the hell happened. The 2 items I sent back, Lord knows how long it's gonna take you to exchange those and send them back. Another month perhaps.

I love your things Homechoice but I have low tolerance for incompetence and pathetic customer service. I won't be a returning customer, these were my first and last orders, and I definitely will not be recommending you to any of my family and friends.

0
Replies (3)
Homechoice
Homechoice's reply05 Sept 2017, 08:10
Official

Good Day Pamela

We are very sorry to hear about your service experience. We acknowledge your posting, and would like to apologise for the inconvenience.

One of our staff members will be in contact with you shortly.

Regards

Customer Support Team

pp
pammie.hdb pammie.hdb's update06 Sept 2017, 09:14
Reviewer Update
What's your definition of shortly? Cause no one has bothered to get in touch with me. More than 24 hours late
Homechoice
Homechoice's reply06 Sept 2017, 09:49
Official

Good Day Miss P Hadebe,

Thank you for taking my call.

Kindly be advised your query is now resolved, if there is any further questions, please contact our Customer Service Department on ***

Kind Regards

Monique

Customer Complaints Team