I place an order changed my address they blocked m

Placed an oRder on the 8th of April when I phone them today 24 ApriL to ask why I haven't received my order. I am being told my account has been blocked and I won't be getting my order because when I placed an order I changed my address and that address I changed to is a high risk area. When I ask them why didn't anyone call me and inform me about it I don't get an answer instead I am being told that's how the system does it. Should I have not call I will still be waiting. Worse I wanted to use what I ordered on the 1st of May. Why didn't the guy I placed an order with didn't inform me that my account will be blocked and this is what I need to do. I have been with Homechoice for years I have changed my address several times because of my family I move a lot. I am so disappointed and frustrated at the same time. I am not happy at all even the way I was handled this morning I am still not happy