SB
Sibongile B
1 reviews | Active since Dec 2020
02 Apr 2025, 16:51
I paid off my account in 2023 and i even received the paid up letter
I paid off my account in 2023 and i even received the paid up letter. I was suprised to find out that they blacklisted me with the balance of R607.00. I called numerous times requesting the explanation without any success. The call centre confirms that I actually overpaid my account and they don't understand the listing. I'm being sent from pillar to post.
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Homechoice's replyOfficial
03 Apr 2025, 07:18Hi Sibongile,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team
Homechoice's reply03 Apr 2025, 07:18
Official
Hi Sibongile,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Homechoice Team