1 reviews | Active since Mar 2014
I ordered a combo pack and you sent half my order!
I truely feel ****med appalled and disgusted. I ordered the comfort air mattress combo almost a month ago and you only sent me the double mattress. I was suppose to get the double and the single! I've sent you your evidavityou had me fill in, ive sent through a complaint yet your agents call me and hang up. I've always payed but I dont feel confortable paying for this order when youve ****med me out of half of it and expect me to pay the full amount. I'm work I dont have time to sit hours on the phone with people that sont understand that I ORDERED A COMBO PACK AND ONLY RECEIVED HALF! You're more than welcome to come and fetch the double mattress you sent, I'm not waisting my time by paying to send something back I didnt want.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team