1 reviews | Active since Jun 2023
I ordered a bed set on the 12/12/2024 and I have not received it till this day
I ordered a bed set on the 12/12/2024 and I have not received it till this day. They added it to my statement and advised I have to pay for it, which I won't do. I called and 1 agent who seemed like they knew what they were saying advised they are having issues with the delivery company and said they have requested for all the items to be returned to them and they will deliver again. Last week I received an sms saying my order is out for delivery and later another one saying it was successfully delivered. That order was not delivered to my address. I called them and the agent I spoke to kept saying they don't know and they will get someone to call me back regarding the delivery, I have not received that call till today. Surprisingly, today I received a call from homechoice telling me what's due on my bill and it includes the bed and I find that obscured considering the fact that I did not receive the order. I'm tired of having to call them to fix the bill issue because it screems ****mers.
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
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Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team