ZK
Zimkhitha K
1 reviews | Active since Feb 2018
24 Jul 2025, 08:51
I opened an account with Homechoice and purchased blankets for R544/month for 16 months
I opened an account with Homechoice and purchased blankets for R544/month for 16 months. However, you were surprised to be told you'd be paying R744/month due to an added R800 transport fee, which you weren't informed about. You tried to return the blankets and complained about the discrepancy, but the agent became rude and unprofessional, implying you didn't understand English. You feel discriminated against and treated unfairly.Yesterday call from the agent was the last straw being so rude and dropped the call while I was talking🚮🚮🚮
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Homechoice's replyOfficial
24 Jul 2025, 09:56Hi Zimkhitha,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply24 Jul 2025, 09:56
Official
Hi Zimkhitha,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team