I need your assistance

Good day

I have been writing emails to homechoice for washing machine that I have bought,so that they can fix the washing machine is leaking and I can’t use it but every month they deduct their bill,they have send a Hisense repair person but that person he just came and found no one at home since last month he said he will come back till today and homechoice it sent an sms saying the matter is been close how come while am still waiting for the repairs