mB
mpume B
1 reviews | Active since Oct 2010
01 Jun 2025, 14:31
I need my refund!!!
I am so disappointed with Homechoice. I ordered on the 24th of May and next day asked to change my order but a part of it was cancelled. The whole of last week I have been getting emails to say my order will be delivered today and it never arrives. I cancelled the order and now there isn't any correspondence regarding my refund. I have never had this problem before and this was the last time I order from them.
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Replies (2)
Homechoice's replyOfficial
02 Jun 2025, 08:21Hi Mpume,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
Homechoice's reply02 Jun 2025, 08:21
Official
Hi Mpume,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,
The Customer Support Team
mB
mpume B's updateReviewer Update
04 Jun 2025, 08:56I have still not been contacted by Homechoice and when I call today I am not getting any assistance from you customer care agent. May I please get my money back!!!!
mB
mpume B's update04 Jun 2025, 08:56
Reviewer Update
I have still not been contacted by Homechoice and when I call today I am not getting any assistance from you customer care agent. May I please get my money back!!!!