MK
Manana K

1 reviews | Active since Apr 2014

02 Feb 2015, 07:57

I'm waiting for my order!

So I placed an order and made my payment in full on the 22nd of December 2014. I didn't hear anything from Homechoice until about a week ago when a man calls and says he will deliver half of what I have ordered. When I ask when the rest will be delivered, he says he doesn't know. How can I wait for more than a month for a delivery and finally when it comes it comes in bits and pieces. Its even more irritating because nobody even calls to apologize or explain reasons for delay. I called the call center 3 times and everytime an agent says I should be hearing from the dispatch people in about a week, clearly a week is longer than I know it to be!<br> <br> This is my first and very last time using this supplier and I wouldn't recommend it to anyone. Poor service delivery!!!! So, the wait continues...ugh!

0
Replies (1)
Homechoice
Homechoice's reply04 Feb 2015, 14:34
Official
Hello Mana****,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team