I'm being overcharged

Item: Homechoice
Rating: 1
Author: Isabel N

<p>I curse the day I knew about this company, they have poor customer service and they overcharge. I wish you can stop doing this as this is really unacceptable. I payed and finished my debt on the 12 September, which is 2 days ago I received a stament saying I'm owing R19 for interest, I really need to understand why and where does this interest comes from as my account balance on the 12th of Sept was zero. Please help me to understand I sent an email you never bothered to respond because this is how you make money by robbing people. Lastly don't do as if you are doing me a favour here you want my money and I want your product which is they are not even quality. I REALLY CURSE THE DAY I STARTED BE YOUR CUSTOMER. Your service is very poor. Attached please find the statement</p>

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Replies (1)

Homechoice's replyOfficial

20 Oct 2016, 08:27

Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Homechoice's reply20 Oct 2016, 08:27

Official