tZ
tracy Z
1 reviews | Active since Apr 2013
30 Nov 2015, 11:32
I have available credit but get declined
Please explain to me why i would have an available credit on my dashboard, the calls done to my boss where she has verified all my information and then i get - You have unfortunately not met HomeChoice's credit criteria. To arrange a cash payment or for queries please contact us on ***. Ref no:***5 <br> <br> I email and NO response. I cannot answer the phone while I am at work. Please explain to me what you require? I can pay monthly...and AGAIN do NOT phone me!<br> <br>
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Homechoice's replyOfficial
01 Dec 2015, 08:58Hello tracyvz1983,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply01 Dec 2015, 08:58
Official
Hello tracyvz1983,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team