I hate to say this but HomeChoice disappointed me

I recently placed an order with home choice in Johannesburg and I'm so sad to say their service is shocking...after placing that particular order I was assured that it would take at least 7-10 working days but only to be informed that the order had been cancelled after 3 days of waiting...I went back to the store where a lady at one their sales desks tried to assist and assured me that a new order has been placed for me only to have it declined again after 3 days of waiting...when I asked for the reason why this was happening I was told that their vetting department could not verify my banking details which was shocking because I had just finished paying a debit order on order of some blankets that I had bought from them...The next day I went back to the store and asked to speak to the manager who told me to bring my recent bank statement which I provided and it was e-mailed to their vetting office and a new order was placed only to be declined again for the same previous reason despite the fact that a new bank statement was given to these guys and the fact that I'm a repeat customer whose details I believe they already as I purchased something with them and paid my installments by debit order..To say the least....I have been to that store more than 7 times since the 8th of June and now I really want to understand why there is lack of communication from their vetting office to the customer should they find that some documents are missing rather than declining orders and then leaving the customer guessing as to why that would happen...and when one speaks to a manager of a store looking for a solution and that key person can only offer the customer an unclear answer and asks the customer to be patient and HOPES that the issue will be solved then one wonders if a business is serious about providing quality service..