TM
Thabile M

1 reviews | Active since May 2019

22 May 2019, 22:15

I had never receive my parcel from homechoice till now....

I had a bad experience with homechoice for my 1st time joining it.i got a call from homechoice the were offering an amazing offer of blankets buy 2 and get 3.it was tempting thinking that my mom Birthday will be on the 20 May.i took the offer and the promised 2 deliver it within a week.after a week I got an sms that the hope I'm enjoying my parcel.i was confuse and had to call them the next day.when I called the told me my order was delivered 2 days ago nd my daughter signed for it.i was suprised because my daughter is 7 years of age nd we live with my mom.i asked them to confirm the address.the address the told me was wrong nd the had 2 fix that but it was too late because the order was out. The parcel was signed by unknown nozibusiso which I don't knw her as the say it's my daughter. The asked me to do an affidavit saying I ddn't receive my parcel.i was so ****ed of because I had to go up nd down for something I never receive.i dd the affidavit and emailed it to the address the told me to send. Suprising when I call the next day to found out the respond was the parcel was send to the address in their system,I then told them it was delivered to another address,the address appearing I gave the consultant nd he the updated it......today I got an sms say the very same thing that the order was delived on the 10 :05:2019 and Nozibusiso signed on my behalf.if u deliver something I believe u.you must ask few questions nd the person who will receive it must produce her I'd.i really don't knw what happened to my parcel and the driver is the 1 who knows where he delivered it.so I'm stressed over something that I don't have any power over it and the expect month end I must pay for something I never seen.that nozibusiso is happy where she is because she got herself blanket while I'm bsy stressing.even that Birthday has pass because I wanted to suprise my mom on her Birthday. I regret taking that order if I knew i would rather reject the offer

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Replies (2)
Homechoice
Homechoice's reply23 May 2019, 06:09
Official
Hi Thabile.

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Lee-Ann will be in contact with you shortly to assist in resolving the issue.

Thank you.
 

Homechoice
Homechoice's reply23 May 2019, 06:09
Official
Hi Thabile.

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

Lee-Ann will be in contact with you shortly to assist in resolving the issue.

Thank you.