1 reviews | Active since Feb 2013
I don't want to buy anything!!! STOP calling me!!!
I don't want to buy anything from home choice!!! STOP calling me!!! and STOP sending me messages trying to market your brand... i do not want any debt especially not from homechoice. To make things worse, the agents just hang up when i tell them \no thanks""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;388512;756530;18;2;0;1;0;0;2;15/07/21 13:17;138;NULL;15/07/21 12:54;15/07/21 10:59;shocking service!!!;8,41E+12;;***;Do not ensure with this company!! They have terrible panel beaters, glass replacement companies on their books. They do NOT care about their customers AT ALL!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;875396;33;1;2;0;1;0;0;2;15/07/21 14:47;138;NULL;15/07/21 14:14;15/07/21 12:29;21 days and still waiting for a banking account;ref:***;;;On the 30th of June 2015 I app**** for a business banking account . At first i was impressed with the call center process and that I had my account numbers in days. Then I determined that my account was hard locked when I tried to deposit money.<br> <br> I have submitted every single document that FNB requires. I phoned the call center three times to be told the issue has been escalated to the team leader.<br> <br> My advice is to fire the team leader and save FNB the money, because I have received zero feedback.<br> <br> FNB great online system, good advertising but you just don't have the back office to support the whole structure.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;176720;85;16;2;0;1;0;0;2;15/07/21 15:04;138;NULL;15/07/21 14:23;15/07/21 12:46;Charged for a Modem that I did not recieved;8,61E+12;Zain;***;My father-in-law went to Autopage in East Rand Mall to upgrade and get a Laptop. The Sales consultant, Zain , then offered him a Modem. After a long conversation, Father-in-law decided to take the offer.<br> <br> He was told to go and fetch his Laptop at a location in Benoni and come back later to fetch his phone and new modem.<br> <br> So of he went got his laptop and returned where ZAIN was so friendly and prepared everything for him in a bag,and just asked him to sign for the goods.<br> <br> When he got home, He saw that there was no modem as per the conversation and thought, seeing that he wasn't really interested in taking it.. Maybe ZAIN did not add it.<br> <br> Then Last week he receives a BILL and he is being charged for DATA that he used on the modem he never received??<br> <br> He then made contact with ZAIN and told him that he will be in the following day to come and see him. Guess what.. ZAIN was not at work that day.. They then assured him that they will request footage and give feedback. This has not happened yet.<br> <br> Something bothers us.. How and Where was the modem's sim card RICA'd?<br> <br> He is also still being charged for BlackBerry services but upgraded to a SAMSUNG?<br> <br> We need some answers asap.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;624281;67;21;2;0;1;0;0;2;15/07/21 16:48;138;NULL;15/07/21 16:25;15/07/21 14:30;***********;8,00E+12;call centre agents;***;I have submitted documents to surrender documents and call centre agents are changing stories daily. Feeding me wrong information and refusing to give me numbers where I can lodge a complain.<br> <br> I advise people to be careful when investing with Old mutual because when you need them most they send you from one office to another without any success.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;741544;25;1;2;0;1;0;0;2;15/07/22 9:29;138;NULL;15/07/22 8:58;15/07/22 7:11;Bank sold my (fully paid for) without my knowledge;Nkgong@MRT;Sewmangal Roshan, Nedbank;***;Below is what I wrote last year 24 July...and I am not happy still.<br> <br> [My house which I paid in full (Proof available) is now being sold to somebody else. I bought the house from PERM bank which changed to PEOPLE's bank and now NEDBANK, now I being taken from pillar to post when I demand answers and the title deed of the house. The house was paid in full on the 17/10/2002 (Proof available) but to my surprise it is now again being sold for R75,000,00 to someone else on the 02/11/2006. In between I have been harassed, humiliated and ALL for my own property. I tried to call and visited the involved parties but still I am not getting anywhere...I being refereed to calling so many many numbers, expected to travel as far as Durban just for my title deed, I gave them ALL they have asked, faxed, emailed and called but still....Please help me get my house registered back in my name again and get the title deed...Fortunately I have ALL the proofs to support my complaint, it is just that I have no resources to do all the up and downs they expect me to...Angry, disappointed and helpless client...Maphoso];;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;402203;688115;9;2;0;1;0;0;2;15/07/22 10:35;138;NULL;15/07/22 10:02;15/07/22 8:17;Poor poor service!!!;8,91E+12;Lusinda;***;I have recently submitted a claim for my windscreen to be replaced through glass fit, all went well until this morning when i got a phone call from glass fit saying that Lusinda at quicksure said that there is no car that exists with my vin number and therefore will not authorize my claim. I have gone through the registration details with these people with a fine tooth comb and still get no where. I also do not get contacted directly by my Insurance and get contacted via the windscreen place. The question i ask is, who am i insured with because the last time i checked glassfit is NOT an insurance company. I think the service delivered by the above person is poor and wonder if i shouldnt change insurance companies as i am afraid such poor service will happen again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;875968;694709;1;2;0;1;0;0;2;15/07/22 17:30;138;NULL;15/07/22 16:59;15/07/22 15:12;I want my money back!!!;5,61E+12;;***;I settled my account in full with Direct Axis in May 2015, before their debit order was due. And on the debit order date they deducted money from my account. I called their call centre for hours with my own airtime to have them reverse the debit order, and was told that the money could take up to 10 working days to appear back in my account... Which I am still waiting for in late July.<br> <br> I have been calling their call centres, and am being told that I have been refunded yet my bank statement does NOT tell me that.<br> <br> I am absolutely disgusted by how they make it so easy for them to take your money, but it is such a mission for them to remove you from their owing lists, because they still want your money.<br> <br> Their service is absolutely ridiculous!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876128;688455;22;2;1;1;5;3;5;15/07/27 10:05;138;1;15/07/23 8:19;15/07/23 7:47;My father might die because of Bonitas;9,11E+12;Bonitas;***;Hello<br> <br> I am writing this with the utmost pain and suffering.<br> <br> My father has been in hospital since the 21/06/2015 due to cardiac failure. This has been an emotional and devastating time for our family. We thought we could rely on Bonitas as my father has been on the medical aid from 1985. He has been with the scheme for 30 years and now they are refusing to pay for his heart surgery or the pacemaker needed to revive him from this deadly condition. My parents are now faced with two options, either to pay the money themselves, which they do not have or wait.<br> We are now being informed the hospital might discharge him in fear of his funds finishing before the actual operation. <br> <br> I am pleading with Bonitas to assist us with this matter urgently, as my father does not even have oxygen to use when he gets back home.<br> What kind of medical aid would deny a longstanding member the funding he requires for something so critical to his health?<br> Isn't there anyone at Bonitas who is willing to assist us and find a solution?<br> Are we just supposed to watch my father die because the medical aid that he's been loyal to has let him down?<br> PLEASE HELP!<br> <br> Kind regards.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;447773;718585;22;2;0;1;0;0;2;15/07/23 12:34;138;NULL;15/07/23 11:49;15/07/23 10:16;MOMENTUM ADMIN FAIL;7,50E+12;;***;I am currently a secondary member of Momentum health. The main memeber was in an accident and received terrible service from Momentum they have notified me that they will be cancelling their membership with momentum and going to another provider.<br> <br> To ensure that I am always covered I emailed Momentum and asked them to quote me to become a main member. I got a call the following day and was notified that I would not be able to open a new membership with momentum until I am removed as the secondary member on the current one.<br> <br> I am not able to communicate with the main member with regards to when they will be cancelling the service (theirs and mine) and therefor I am now likely to be without a medical aid for a time period between cancellation and becoming a main member.<br> <br> I have asked Momentum to remove me as the secondary member and initiate me as a main member and despite several calls and emails are incapable of doing this.. So basically now I am locked into a service that is preventing me from getting the service I want.<br> <br> There is a serious admin issue when you are unable to take control of your own medical health cover & are forced to rely on someone else to make changes.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876704;33;1;2;0;1;0;0;2;15/07/24 11:29;138;NULL;15/07/24 10:52;15/07/24 9:11;Fruad Not our Problem;8,30E+12;;***;The Past year there has been ***** on my cheque and credit card and online banking with FNB.<br> After filling in all the forms getting all the supporting documents including affidavit at the police station, and then waiting on FNB to only come back with an answer of its your card and pin that was used or ATM in the vicinity of where you have drawn money before was used. Seems a bit to easy to pass the blame back to the client that support them year in and year out. The time wasted by lodging a compliant and numerous hours at the police station to get some excuse, as they cant take any responsibility for the safety f the money in your account.<br> This is when the Bank should concentrate the most in helping and keeping their customers happy and assisting them thru the frustrating times of *****. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876716;33;1;2;0;1;0;0;2;15/07/24 11:48;138;NULL;15/07/24 10:57;15/07/24 9:30;Bad Service;8,20E+12;;***;To whom it may concern,<br> Today I am utterly disgusted and very disappointed with the poor service and lack of knowledge that the telephone banking staff has.... Today I discovered that a deduction went off twice from my account from the same merchant , whom I purchased goods from in June 2015 and the actual deduction went of on the 30 June 2015.<br> This is not the absolute first incident as I have lodged a complaint at the Bellville Branch in Cape Town and spoke to Mr Rual Draai in October 2014, whom have still not returned my call or followed up with me regarding the complaint or the way forward on the particular matter . I purchased food at Steers and unfortunately for me they only did the deduction 6 months after the actual purchase date. What concerns me even more is the fact that all deductions are reserved, now if it is so why is it that this affect your actual funds available in your account? Furthermore it also is a matter of concern that the consultants are not fazed by you as the client as they treat you as if they are doing you as the client a favour. Please address the matter as I am considering leaving FNB due to this really disgusting service.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876765;188;16;2;0;1;0;0;2;15/07/24 13:21;138;NULL;15/07/23 17:15;15/07/24 11:03;Damaged Cell Phone;8,61E+12;Lucy Ngambu;***;On the 26/06/2015 I bought a BlackBerry Z3 (cash/prepaid) at Cell C Ermelo after 10 days the phone just couldn't charge so I send it back at Cell C Ermelo on the 06/07/2015 and they took it and send it to a Technician [***]. They refused to provide me with a temporal or loan device, they said its no longer allowed. On the 23/07/2015 they called to come fetch my phone and when I got there it was not the phone I bought few days ago, it was a very old Blackberry Z3 with dents at the back, blurry screen and an upgraded program they claim. They said the one I just bought few days ago was damaged so they are giving me this old one because the is nothing they can do. I was not happy with the device then they took it and said they will give me the damaged one after a week but it will be dead again after two months so I will have to come again.<br> <br> If I wanted I second hand phone I would have gone on the Indians shops and bought one so I refuse to accept a second hand phone. I just need a new proper functioning device or my money back.<br> <br> Thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;256942;807;14;2;0;1;0;0;2;15/07/24 13:41;138;NULL;15/07/24 13:19;15/07/24 11:23;Staff doesnt care;***;Dont know;***;I was in your store on Tuesday, needing assistance in the Vacuum cleaner dept. the person responsible there was apparently on a tea break, and one of the other staff members (from verimark or homemark or something) said they would give him a message and took my phone number down. <br> <br> How many weeks am I supposed to wait for a call? <br> <br> Your store was a mess with stuff standing all over as well;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;876853;698962;22;2;0;1;0;0;2;15/07/24 15:49;138;NULL;15/07/24 15:00;15/07/24 13:31;Medical Aid have no clue to aasess;6,31E+12;;***;Medshield have no competent people to assess special request. I handed in all evidence that my dental treatment needs to be done in a theatre. the evidence of the x-ray is clear that all my roots is within the gums and cannot be done under normal circumstances. Not one by almost When you ask to speak to senior management they give incorrect telephone numbers. The worst of all is that the so *********** they cannot even give a proper reason except that it is not within the benefits..If you fail to pay they cut all benefits without even to try and find out what is the reason. the theatre costs for dental surgery and that of any other operation does not differ is in such that there is a reason for declining. Moreover Medshield outsource their responsibility to DENIS whom i did not give my consent. if it was a case that one densit made the conclusion it would have been understood, but 3 dentista medical practitioner and specialist made the some conclusion they have nothing to gain by giving a misleading report. It is time that medical schemes be governed better. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;868943;793962;16;2;0;1;0;0;2;15/07/24 20:44;138;NULL;15/07/24 20:12;15/07/24 18:26;******* repair;***;Gugu khumalo-regional manager;***;I sent in my handset for repairs due to the fact that is was heating and killing the battery. This was just a month after a received in on a contract i signed with Telkom. Whilst in the care of Telkom, the screen was damaged and my ADH was *******ly used to repair the cracked screen. The handset was with the repair centre for over three months and was only sent to me when i logged a complaint about the delay in the repair(it stipulated 30 days on the job card).Various visits to the Telkom store and contacting the regional manager Gugu Khumalo proved fruitless as no returned calls and they never followed up the long delay in the repair. Instead Gugu Khumalo said she was going to do me a favour to check the repair, but she wont as it did not concern her. Surely customers are the reason for their job and not an interruption. The problem i am now facing is that i have received the handset, however the original problem of heating up and killing the device battery still exist!! This after 3 months with the repair centre!! I cannot hand in the handset for repairs as i have already utilised that option with no success and my device incurred further damage. I need the device replaced;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877177;765374;14;2;0;1;0;0;2;15/07/26 12:27;138;NULL;15/07/26 11:58;15/07/26 10:09;Poor service;Order # ***;;***;I ordered two of my UNISA handbooks on Sunday the 21st of June 2015 07:50:02 PM<br> - No warning was given that the book was out of stock<br> - No-one informed me I could split the ordered so I can at least receive my first book. Only after I enquired this was done<br> - The due date for my book was given as the 22nd of July (More than a month later). Still no book<br> - Website still shows ordered from supplier and has no new update.<br> - My assignment is due the 5th of August<br> <br> Relay poor service and I'm disgusted. Kalahari was 200% better!<br> <br> I will spread the word to everyone I know.<br> <br> Pieter;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;515030;893260;16;2;0;1;0;0;2;15/08/05 15:49;138;NULL;15/07/26 15:20;15/07/26 13:31;Contract amount increased without consent ;5,70E+12;;***;Cell no. ***. I signed a 2 year contract in November 2013 for R 290.49 monthly. Up until April 2015, I was been correctly charged with R 290.49 but from May 2015 I am been charged R 300.49. Why is there an increase if my contract states R 290.49? This is in breach of contract and would I appreciate a refund of the amounts over charged and an explanation of how MTN can just change the amount of the contract without consent from me. Also, I have been trying to speak to an operator about this, but it's impossible to get through to your call centre, as the call is always dropped!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877251;793962;16;2;0;1;0;0;2;15/07/26 20:35;138;NULL;15/07/26 20:11;15/07/26 18:17;July debit order ;9,11E+12;;***;I have never had any issues with telkom mobile as my cellphone courier until now. I have two active contracts, both on debit order payment. I have requested debit orders to be made on every 25th of the month as that is my SALARY date. This month, telkom mobile has ran a debit order on the 24th. I DO NOT WORK FOR A COMPANY THAT PAYS MY SALARY ON A FRIDAY IF THE 25th FALLS ON A WEEKEND. THE 25 is the 25. Now i have overdrawn charges that I should not be laible for. As per my understanding, my debit order date remains the 25 not 24. I want this sorted;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;133017;353;5;5;0;1;0;0;5;15/07/28 10:08;138;NULL;15/07/27 9:36;15/07/27 7:50;good customer service;8,30E+12;Consultant;***;Good morning, i would like to give a warm compliment to Tshepo Motsoane from the Dcc Department who really gave me an outstanding serivice, I was at the Custome care on Saturday the 25th of July, the consultant couldnt assist me with the Dcc, monday when i get to the office, i called the call center, spoke to Lerato who couldnt assist me as well, but Tshepo did, what did Tshepo do differently? keep up the good work Tshepo, Multichoice needs consultants like you.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;201485;688332;9;2;0;1;0;0;2;15/07/27 15:18;138;NULL;15/07/27 14:52;15/07/27 13:00;Pathetic service;***;Sarah,Faradiba;***;I have been struggling since June 2015 to get FNB, JOSKEN & Mutual & Federal to sort out a claim. They still have not done this. It is over a month now. I just keep being sent from pillar to post. JOSKEN can and does not want to supply, they have no idea about half of the items being claimed for. They work with the insurance giving magnificent prices, but can't supply, then they refuse to get other quotes if they pay money to us to buy the items, but at the lower prices they were given by JOSKEN, which is not retail price, thus we are unable to acquire the items at those wonderful prices. But even so, they have not sorted out the claim and the items which they are supposedly disputing, is still in their possession and they are keeping us on a line. This is completely unprofessional from all the said institutions. Ken is rude and abrupt, and i believe clients should not be treated in such a manner as what we have the past month. Can everyone please just do their work and sort this out! When insuring with FNB, we were promised the world, but the service is the WORST i have EVER experienced.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877586;188;16;2;0;1;0;0;2;15/07/27 16:09;138;NULL;15/07/22 15:35;15/07/27 13:51;worst service ever;*** ref no;;***;Asked for a sim swop on the 22nd. On the 24th they phoned and I was unable to take the call I was busy with a client and requested they call back in 5 minutes. Called on the afternoon of the 24th then again on the 25th and 26th and 3 times today. Spent more than 40 minutes on the phone disconnected twice and when asked to speak to a manager put on hold again for 5 minutes. No manager available to speak to me.By far the worst service supplier in SA. Wonder if someone will bother trying to assist me now.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;540600;695397;14;2;0;1;0;0;2;15/07/28 9:28;138;NULL;15/07/28 9:01;15/07/28 7:10;CHEADDAR CHEESE FOR R39.99 : BEELD 28 JUL 2015;5,51E+12;UNKNOWN;***;Fruit & Veg has an ad for yellow cheddar chees for R39.99 per kg. We went to the Woodlands branch. No cheddar cheese on special. I phoned the shop and the lady who answered said to me \Beeld made a mistake with the price\"". I told her Fruit & Veg cant blame Beeld newspaper because they only place the ad as received from Fruit & Veg. The lady also said the price has been rectified and given through to Beeld. This is unacceptable. The price you see is the price you pay. The lady was not very helpful and was full of excuses. She said we must blame the \""Beeld\"" for this big mistake. I feel I want the cheese for the price in the Beeld. This is not the 1st time that this happens with Fruit & Veg. I had this problem before when going to the branch with the ad the prices differ. It is not the Beeld that writes the ad. The Beeld only puts the ad in the newspaper. Their is a cut-off date to rectify the errors before placing any ads in the newspapers and why didnt Fruit and Veg mentioned the mistake in today's Beeld that the price is incorrect. How many times will this happen to the consumer with wrong prices in ads. I feel Fruit & Veg MUST give me the cheese for the price in the Beeld. """
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
