TT
Thobile T
1 reviews | Active since Dec 2016
18 Dec 2024, 09:36
I did not receive my...
I did not receive my order but the order status is showing that it was delivered what is worse I called Homechoice yesterday to confirm my order details and they confirmed that all is well, then on the 17th of December 2024 I called Home Choice as when I track my order it says it has been delivered I called Homechoice to tell them I have not received my order and it’s showing that it has been delivered I spoke to Ntombi on 18/12/2024 at 9:27 reference number *** and she just brushed off my concerns refused to confirm her Surname and kept on putting me on hold the previous consultant I spoke to hung up, I wouldn’t advise anyone to buy from Homechoice they service sucks
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Homechoice's replyOfficial
18 Dec 2024, 11:55Hi Thobile, We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely
The Customer Support Team
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely
The Customer Support Team
Homechoice's reply18 Dec 2024, 11:55
Official
Hi Thobile, We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely
The Customer Support Team
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.Sincerely
The Customer Support Team