1 reviews | Active since Apr 2013
I did no get my order and I paid in full
<p>Hello Peter</p> <p>On the 17th of May 2016 I placed an order with HomeChoice for 3 duvet sets which were marked as special as in it there were 3 in different colours. Homechoice phoned me to confirm my order and I did, I also asked them if it was in stock before I paid for it and they confirmed. I then paid for it via bank account they sent me on the 24th of May 2016 and they confirmed my payment on the 26th of May 2016 via sms. Then on the 27 they sent me an SMS that my order was dispatched and I would get it in few days. after a week the delivery person phoned me but he was where I used work, so they delivered in a wrong address. I told them I stated clearly that they must deliver it where I stay, the delivery guy said they will try to deliver it by the following week. On the 10th of June someone from homechoice phoned to ask if I had received my order and I told them I did not and explained. I asked him to check which address do they have for delivery he confirmed it was my home address and said he will follow up. Now today the 13 of June I received another phone call from them asking me about the size I ordered and all that. I asked why are they asking me all this again, the response I got was that it is out of stock and they need to order it. I told the person that it was supposed to be delivered already and he said according to their records I was unavailable and they had to return it back. What I don’t get I how did they miss the address they need to deliver it to really because I did state it. Now I have to wait as if it was my fault. I just want my money back now.</p>
