FM
Felicia M

1 reviews | Active since Dec 2015

21 Dec 2015, 14:15

I changed my mind I have the right to

Hone choice won't let me change my order from hp to cash. That say I must return the things do that they can reprocess the order. When I asked for a supervisor I was kept holding for long only to be told there were no supervisor available. They are offering me an early settlement but I want a cash transaction. It has not even been 10 business days. I received my incomplete order on 15 Dec then the rest on 18 dec. I think they just wanna charge me interest of finance charges. I want cash and delivery fee only.

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Replies (1)
Homechoice
Homechoice's reply28 Dec 2015, 12:49
Official
Hello Jerita78,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.

We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.

One of our team will be in touch with you shortly to provide you with an amicable solution.

Kind Regards
Customer Support Team