I CANNOT PAY FOR SOMETHING YOU HAVE

Homechoice is the worst service provider I have ever came across. Just when you think they have redeemed themselves and ready to give them a well-deserved chance they go and mess that up. On 21 May 2021 I spoke to one of their sales consultants because they are that company that will constantly call you until you do buy even if you can block most of their numbers they still manage to get to you. On this particular call the lady sold me nine (9) blankets for a R245 instalment per month. On 25 May 2021 the blankets were delivered unfortunately only seven (7) were delivered I could count them before opening them I spoke to the delivery guy as I did not want to sign for them and he advised me to use the numbers on the packaging and Homechoice will rectify their mistake he is sure that he will be sent to deliver the remaining 2 blankets. I did as he advised and I spoke to a consultant who assured me that the mistake will be rectified shortly. Unfortunately days went by without the blankets being delivered. On 17 June 2021 I decided to contact Homechoice as per reference number *** and Busisiwe Tunzi was assigned to my case I told her that I had no intention of paying for 7 Blankets as I bought 9 blankets and I asked for the sales pitch recording as she seemed not to believe me when I told her that I was sold 9 blankets not 7, Busisiwe told me that I was supposed to receive 8 blankets not 7 after a number of back and forth emails, on 7July 2021 one blanket was delivered at my house making the total blankets 8. On the following day that would be 8 July 2021 all eight (8) blankets were collected by a courier company at the request of Homechoice. Surprisingly a ninth blanket was delivered to my house on the 9th of July unfortunately I was not home on that day I would have sent it back. My daughter called me and told me hwat Homechoice had done and I called the customer care with the same reference *** I spoke to Yaneliswa, who assured me that she will escalate my matter to the relevant department. And I was then contacted by a gentleman by the name of Brian or Byron can’t remember clearly and assured me that my issue will be attended to. On 18 August 2021 I called into the customer care again as nothing was being done the last blanket was still in my house and my balance on the homechoice account had not been rectified, on this day I spoke to Amanda who told me that the collection of the blankets was not supposed to be done as according to her system she could tell that the sale pitch recording had been listened to and I was afforded the 9 blankets as sold to me by the sales consultant, she further told me that she will escalate the matter to the relevant department so that the collected eight (8) blankets are returned to me. From then on I waited but no delivery was made instead I was receiving calls from their collection department and when I ask what a my supposed to be paying for because they have 99% of the order with them they tell me they cannot assist me instead I must call the customer care. On 11 October 2021 I called the customer care centre again and I spoke to Ongeziwe who told me that according to their system only three (3) blankets had been received by them they are still trying to relocate the missing 5. This is really depressing and annoying to have to deal with one issue for almost half of a year. Homechoice must teach their sales agents to be sure of what they are selling, instead of them selling us quantities that they are not sure of. I am truly tired of having to explain myself to the consultants on an hourly basis, and what annoys me even further is the fact that Ongeziwe promised me that she will come back to me with feedback before the end of the week which was 15 October 2021 but till today she has not come back with any feedback nor has my account been rectified with the correct balance instead I am bombarded with these debt collector’s call on an hourly basis which reflects negatively on my credit life. Can someone please assist me on how to rectify this mess with Homechoice because I am drained truly drained on having to fight this seemingly losing battle with them because according to them I should pay for what is in their possession or they ruin my credit profile please do assist. And consumers be warned Homechoice is BAAAAAAD NEWS.