KM
Kgomotso M
1 reviews | Active since Apr 2017
06 Apr 2017, 13:24
I bought sofas worth R18 000.00 and I change delivery address and now is 3 weeks.
<p>Today I phoned and spoke to a rude Xhosa speaking lady who said to me they wont deliver this week because I changed the address and they seems like they dont care, I even went as far regarding canceling the order as they are ridding me up and down. no one want to take responsebility at there call centre even if I changed the address why cant someone tell me something concreate with a smill.</p>
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Homechoice's replyOfficial
06 Apr 2017, 16:29Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply06 Apr 2017, 16:29
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team