TK
Thato K
1 reviews | Active since Sept 2025
30 Sept 2025, 19:31
I bought chairs and table thinking it’s a combo only to find out that they don’t sell tables they only sell chairs
I bought chairs and table thinking it’s a combo only to find out that they don’t sell tables they only sell chairs. So I returned my order to the store and they said it’s gonna take only 7-14 business days to return the parcel back to their warehouse then after they will contact Pay Just Now for them to make a refund. I’ve returned them on the 31st of August but until now they haven’t gave me a refund. I tried contacting them but they keep on saying they haven’t received the parcel at the warehouse. But it’s been i month since I returned my package, Pay Just now keeps on debiting on my account but my package is back to the shop. I am not happy with their customer service, it’s very frustrating.
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Homechoice's replyOfficial
01 Oct 2025, 07:40Hi Thato,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team
Homechoice's reply01 Oct 2025, 07:40
Official
Hi Thato,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
The Customer Support Team