MAMn
Mamohlomi Agnes Mabeta nonoaggie

1 reviews | Active since May 2024

13 Jul 2024, 21:01

I bought a heater in march last year it was hot i didn't use it in winter i only use the heater twice the on and off button did work properly

I bought a heater in march last year it was hot i didn't use it in winter i only use the heater twice the on and off button did work properly. I inform them about the issue. They didn't respond until i stopped paying them. After 2months of not paying i discovered that my name was listed as bad payer on credit score so i decided to settle the heater that was not working. After few months homechoice came to collect the heater for repairs. It stayed there until early this year. I took the heater back hoping it was fixed. Only to discover the heater is still having same problem. I informed them again about the issue. They told me that the warranty for the heater is over. Mind you they took it for repairs for months and return it in summer hence i couldn't check it properly as it was still hot. I want people to know how bad homechoice is.

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Replies (1)
Homechoice
Homechoice's reply14 Jul 2024, 07:59
Official
Hi Mamohlomi Agnes Mabeta

Thank you for taking the time to share your feedback with us. We understand how important it is to address your concerns promptly, and we appreciate the opportunity to do so.

Your complaint has been received, and we want to assure you that we are committed to resolving the issue you have raised. Our team is currently investigating the matter, and we will take all necessary steps to ensure a satisfactory resolution.

We value your business and your feedback, and we want to assure you that we are continuously working to improve our services. If you have any further questions or if there is anything else we can assist you with, please feel free to contact us directly.

Thank you once again for bringing this matter to our attention. We look forward to resolving your concerns and restoring your trust in our company.

Sincerely,

Riaana on behalf of the Customer Support Team