I AM SO ****EN ANGRY WITH HOMECHOICE SERVICE 

I AM SO ****EN ANGRY WITH HOMECHOICE SERVICE 

HATE HOMECHOICE AS FROM NOW, I WILL NEVER RECOMMEND THIS NONSENSE COMPANY EVER.

I ordered a TV stand in mid-May this year, and they sent an unknown private company to deliver it to my house.

The courier company contacted me on the 19th May 2025 at 09:22, checking if I had someone at home to receive the parcel on my behalf, and he also confirmed my home address. I quickly responded, saying that I am at home and yes, the address was correct, you can come and deliver the parcel. The driver said Thank you, I will contact you again when I get close to your house. I said OK.

11:43 I received another call from the carrier company directing me to stand outside the yard. I went outside and checked the delivery vehicle. I found the delivery vehicle standing outside the yard. He checked who I am, and I told him. He said I must write down my name and the sign next to it. I did that. He offloads the TV stand, and he asks me to help offload the stand I assisted with, and I ask him why the stand legs are outside the box, like the BOX was broken and the stand was already assembled. He responded, saying this bakkie was wet at the time my wife and I took the stand inside the house (stand-alone house, no steps). He appreciated the help, and he drove off.

HERE IS THE PARTY THAT I HATE ABOUT THE SERVICE OF HOMECHOICE.

After I received the parcel, I opened it immediately. I noticed that the two legs from the right side and the left side are not touching the floor, only the middle legs are touching the floor. We turned over the stand, and we thought we needed to adjust the legs. After turning over the stand noticed the entire bottom stand is damaged (the wood is broken), like it has cracks in these leg areas.

I quickly grab my phone and try to contact the driver, asking him to come back because the stand is damaged and I couldn’t answer the phone.

I called Homechoice to report the issue with them, and they said Thank you for letting us know about the issue. We will take action as soon as we get the confirmation that the delivery has been delivered, but while I was on the call with the agent, my airtime depleted, I couldn’t get enough info from that agent as much as I needed to know the next step.

I waited for a couple of minutes, hoping someone from HomeChoice would return my call, as I had already informed them that I had this issue. I mailed them stating the issue, and guess what the response from them was?

Hi A***********, Thank you for reaching out to HomeChoice. Kindly be advised that your query has been escalated to our delivery support team. A consultant will be in contact with you. We do apologize for the inconvenience caused.

This is their response.

Guess what again, no agent has contacted me from the 19th of May 2025 till today.

I keep contacting them keep getting the same response.

They even act as if someone has escalated the issue to the relevant escalation team.

What makes me ****en crazy they want me to keep paying for something that I can't even fix because the entire bottom wood is broken?

I send them the photos,

I don’t know why the stand was wrapped with plastic wrap.

I was expecting something that would come with the manual to show how to assemble the TV stand.

If you buy anything from them, you must know that you are putting your life in hell. This is a nonsense company, ever this,

Their agent are disgusting are not helpful at all; they don't feel sorry for your issue. Instead, they play hide and seek with the customer by telling you that this matter has been escalated, nothing more.

All the evidence that I shared with them was kind of useless to them.

**** you homechoice