Hurting the brand

I placed an order online, but somehow it never went through to homechoice. I contacted the company via email and requested a call back. The person who called me was so unproffessional as she didnt read the reason for my callback request. I resend another mail explaining what transpired and then i was given an answer thatI believe should have been asked at first point of contact. I left and got another email saying we will refund you, send us your banking details. I have send it alost 2 weeks agao and I am still waiting. This is just bad.. I never had this kind of experience with th organisation and I am very dissapointed in their customer service. It is bad very band for a branding company liek yourself. You need to upskill your people in terms of customer service. I walk into the promenade store and they treate like I am some kind of celebrity, but your online customer care staff member who assisted me shouldnt be speaking to your stakeholders. I still didnt get any feedback even after enquiring last week. So peeps out there, please be careful with sending your money.