HUNG UP THE CALL ON A CUSTOMER

I write this complaint very disappointed at the poor service and rudeness of the Home Choice call center agent.<br> <br> I called in 14 September at 8:45 am to discuss my account which I had closed on 2 September which I was given a reference nr of: ***5.<br> <br> The reason for my call is to understand why Home Choice has not closed to this account because even though its paid the information on Transunion still shows the balance of R1800 and this affects my credit score and credit balance.<br> <br> I spoke to Precious and told her my story. She said they cant close it but its paid up. She didn't understand this thing of ITC and how it works I could tell even from her tone that she was very irritated that's when I asked to speak to someone with more knowledge of these things - that's when I asked to speak to the Supervisor she instantly cut me off. How rude!<br> This behavior is unacceptable especially when I'm using my own airtime to call and I wont waste my time if I thought this wasn't important to me.<br> <br> Firstly if she had done everything right then she wouldn't have felt the need to drop the call. <br> Clearly this agent knows nothing about customer service and should not be talking to customers.