RV
Roxanne V
1 reviews | Active since Aug 2016
26 Aug 2016, 09:44
Hound Dogs!
<p>Such great service when ordering... but do not see the need to call a customer EVERY MONTH to ask when payment will go through, how much and how the payment will be made!</p> <p>I pay my account every month on time... I even pay more than my monthly instalment. I receive an statement every month. However you debtors department phones me 5 days before my payment is even DUE, to find out when i will be paying, how much and how!! Feel free to call if my payment is 1 day late... but do not call a customer 5 days before the payment is even due.</p> <p>And don't even bother to call be back regarding this e-mail!!</p>
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Replies (1)Homechoice's replyOfficial
29 Aug 2016, 10:32Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Homechoice's reply29 Aug 2016, 10:32
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
