1 reviews | Active since Sept 2016

23 Sept 2016, 17:02

horroble and disgusting experience.

<p>I have been trying to just make an order with homechoice since 16/09/2016.i called gave all my details that they needed and they told it will take 48 hours to process.then Monday I called to check if everything was fine they told me stories I had to resend the documents again which I did and they even update whatever that needs to be updated and I received an sms for all the updates and the lady I talked with said she will me later which she never did.called again Wednesday still stories and called again Thursday and talked with the supervisor called Ashpron and she said investigate and tell me what's the problem and she also never did,though I got an sms stating how much I quality to buy for and I must call immediately to place my order but the lady talked to said there was something wrong with my account she will call me that was around 4.friday I called talked to zekhona she also promised to call me back she never did.called again around 16h26 talked with redeena she dropped the call on my ear after asking me accessing my profile and it's seriously frustrating as I just want order luggage as I'm going on holiday soon.so angry and disappointed at the kind of unprofessional and seriously bad service they have provided. </p>

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Replies (1)
Homechoice
Homechoice's reply28 Sept 2016, 10:30
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team

Best regards,