1 reviews | Active since Jan 2017

16 Jan 2017, 09:18

Horrific Service

<p>I've never ever dealt with such bad service, the after sales at homechoice is disgusting the verification process is despicable, I tell you there's no ways I will ever use the services of this company.</p> <p>Consultants hang up the phone, some place you on mute and Team leaders will not assist you because you cant remember one address that you used for two months and left about a year ago.</p> <p>Cant you confirm banking details, the last debt taken, the amount of the debt, the installment, the main address, my word the list goes on and on however what can I expect from the point of delivery its was an issue obviously every other query is an issue, the service delivery is not one of quality and the consultants have no sense of providing customer service, I will not ever use the services of this establishment again.</p>

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Replies (1)
Homechoice
Homechoice's reply16 Jan 2017, 11:01
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team