HORRIFIC

<p>I have been a loyaly customer to homechoice for more than 5years now and this has happened to me for the second time. whereby i purchase something and its either when i return it i never get it back or i do not received all my good and have to pay for them. on the 26 November 2016 i order a Chefs Choice 26-piece cookware set-No Size Standard and my received my half of my order and the other came two weeks later which they wrote an apology letter for the late delivery. i checked it a week later as i was away on Holiday. and when i finally got back to open my parcel only to find that there are two pots missing i called Homechoice and i spoke to a lady whom i cannot recall her name she asked me the sizes of the pots i got so she can know which ones i am missing i couldnt do that as i was at work. so i called home to ask my sister to help me out i told her the sizes and she said homechoice doesnt have such sizes and said i was lying to her and that really pised me off to think that i would order such expensive pots and use my airtime to call homechoice only to be told that i am lying. we urgued and she decided to hang up on me.</p> <p> </p> <p>i called again i spoke to someone else who confirmed that i gave the right sizes of the pots and i run out of airtime and she never called me back. later that day i called again Spoke to Lerato who was very helpful and she gave me a reference number Home choice ref no# ********** 5 and told me to do an affidavit and email it to ********** fax : ********** 184. i went to the police station same day did and affidavit and emailed it the next day quoting the following pots that are missing from my order X2 casseroles /pots sizes are 1.5L casserole 3L casseroles. 4 weeks later i call homechoice and they tell me they havent received my affidavit i asked for an email address of someone who can be able to access the email they still give me the same email i sent to and i resend the email 3times. and i was told to call after a week after being given the reference ********** 3083 and i called today 08/02/2017 to follow up on my query.</p> <p> </p> <p>i was told my pots wil never be replaced because they cannot take from another pack of pots just to give me my two pots, so i asked what happened to mine she said she doesnt know all she knows is that they will not replace them they will offer me a discount. which i cannot accept as i have been crewed over my homechoice before which i let it go now i am really ****ed and will not tolarate this nonenses. 2012 i ordered Iron cast post set i returned the frying pan and i never got it back after two years of sending it back to them they tell me they will have to refund me which they gave me R128.00 IMAGINE what an insult.</p> <p> </p> <p>HOMECHOICE PLEASE DO SOMETHING BEFORE I LOOSE IT.</p> <p> </p> <p>sign ANGRY CUSTOMER</p>