Horrid service levels and Damaged Goods received!!!

My current experience with homechoice is absolutely astounding and dissatisfy that they do not adhere to customer service standards as promised.

I ordered a bedroom headboard and mattress set on the 04/04, due to the area that I live in -the order was cancelled but the same address was used on the site to confirm if delivery could be done and it was successful, why offer a service online if it could not be met?? Due to numerous issues the order was finalized on the 16/04, there was daily check ups for a delivery date and Homechoice could not provide an exact date for delivery? than why offer a tracking service? Numerous emails was sent to Management - Levinia Boltman - Until today I am yet to received a helpful and direct email for any of my complaints sent through.

Finally the delivery gets made on the 27/04, no delivery note was left. The mattress was received in a plastic covering, once opened we find that the mattress has damages at the front edges with rust present and cuts clearly visible. the photos was sent this morning to them and I received a call back to say that I must order a replacement mattress, the current one will be collected without no replacement?

firstly we had to wait nearly a month for the order, now I have been advsied that I need to order another mattress at my own cost and return the mattress for assessors to view a mattress that was delivered 2 days ago???? Not only will this leave me without a bed or in more debt, Homechoice has not been helpful by providing a proper solution to this matter.

There is no way that I am returning the mattress without a replacement been sent the same day!!!!