1 reviews | Active since Mar 2013
Horrible service thus far
This Complaint is in regards to Acc Number: ***<br> <br> Me and My Partner ordered Item 90330 and received an sms stating we must pay R1306.90 which we did shortly after receiving the sms, This was the past Saturday.<br> <br> We then in turn checked on her profile on Monday and saw the item was out of stock. We phoned your help desk and confirmed there was no stock (anywhere). So I drove through to Homechoice offices in Wynberg. Where a lady said there was stock but was not 100% sure, So I upgraded to the 90331 . Paid the additional amount and went on my way. The very next day the website shows stock for 90330 again. But we already paid R327.01 in, so decided to leave it on 15 piece.<br> <br> Upon receiving the package today we discovered that the curtains are not as advertised. According to your booklet we got (page 121 Feb 2015) the curtains are Reversible, But the ones we got are straight Purple. After phoning Lenette She told us Reversible DON NOT EXIST, that we got the right curtains. <br> <br> As per the CPA: Suppliers are not permitted to, directly or indirectly, provide consumers with false, misleading or deceptive representations regarding goods or services.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
