Horrible service from Homechoice

I ordered and paid (online) for an item on the Homechoice website on 15 November 2022. Per their online policy, they will deliver within 5 days to Metropolitan areas. I tracked my order daily (***5) and after a week, the order still reflected as "in process". I contacted the call center on numerous occasions without anyone being able to advise where my order was in the process.

I then decided to cancel the order on 25 November 2022. To date, I have not yet received my refund, even after providing my bank statements and confirmation of order. Extremely disappointed and dismayed by the service provided by Homechoice.

I would advise anyone wanting to buy online from Homechoice, NOT TO.