TP
Thandeka P

1 reviews | Active since Apr 2024

20 May 2024, 23:00

Horrible service from Homechoice

Homechoice offers very horrible service, i bought pots in 2021 and they never delivered, i then had fight for me to get my money back, it took them months to give me my money back after they had failed to deliver the pots i ordered. Ever since i placed the order they now have my contact details on the system as i had to give it to them since i was expecting an order from, instead of thrm uding my derails to call me for delivery they used my details to call me to keep placing orders they never deliver, they call on a daily basis almost 4 times a day and in very inappropriate times, at 6am sharp a call from a Homechoice consultant will wake you up. I emailed them countless times asking for them to remove my details from their system as i want nothing to do with them, but no the lady who was supposed to attend to the matter Nondumiso left a response stating that she has escalated the matter its been two weeks now and there is no response on the progress of my request but yes the calls have not yet stopped, i regret giving Homechoice my number, they are a migraine. If you want peace of mind stay away from Homechoice because they will be your breakfast, lunch, snack and supper.

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Replies (1)
Homechoice
Homechoice's reply21 May 2024, 07:44
Official
Hi Thandeka,

Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.

Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.

We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.

If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.

We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind regards,
Candice Rittels, on behalf of the Customer Support Team