1 reviews | Active since Jun 2017
Horrible Service from Homechoice
<p>My wife placed an order worth about R12 000 with Homechoice and they sent her the wrong order. She reported this to them telephonically and I followed up with an email, for which they gave me a system generated reference number. The goods were returned via insured registered mail at a cost of about R1000, which they promised to refund. nothing has happened till today. No response has been given to emails sent 30th March, 4th April and 5th May, 2017.Her account number is ********** 30. She had an exising account for which she is paying R292.60, but they are still debiting her an additional R883.67 for the returned goods. Please help. </p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team