HORRIBLE SERVICE

Homechoice is a ****, I made a purchase on the 23rd of April and made the payment. They gave me an order number which confirms that payment was received. To my surprise, delivery hasn't happened and it's more than 14 days as per their policy. I communicated with them via their whatsapp self service and was told my order is pending payment, I sent them an email with proof of payment and there's still no response. I called them today and the consultant said, the money could be idling in their account because I didn't put a reference number and it takes 48 hours to get a response on email. When I made the online purchase, there was no option to put a reference number it just routed me to checkout where I paid and received the order number. My question is, how do they give out the order number if payment is outstanding and the purchase is meant for mother's day gift. Horrible, horrible service 😠😡😠