Horrible service

I ordered a bed from Homechoice in Dec 2024, and it was dispatched to the courier company on the 23rd Dec 2024.I received the Bed on the 06th Jan 2025 opened it up and saw oil marks a bug , a burn hole and scuff marks on the bed. I immediately called the courier company to turn around and collect and they told me they cannot I need to contact Homechoice. I then contacted them keep in mind this is all on the same day it was delivered the 06 Jan 2025. They told me that they arr arranging pick up and i need to send pics. I then sent the pics the same day. A day past no collection. I call again and they tell me i need to give it a few days and gave me the courier company details and also the pick up number. I contact the courier company and they said they arr collecting. No collection was made called them again and hey said the monday. Monday came no collection. I contacted Homechoice again and then i get they are escalating the matter and someone will call me back. I contact the courier company and they advise that there is a dispute between Homechoice and the courier company as to who damaged the bed.Jan 2025 gone by still no collection no call back. I contacted Homechoice on the 4th Feb again and consultant again advises that they will get someone to call me back again no call back.I called them on the 13th Feb again same story and his time they will let he supervisor Ilham or Innes call back and still no call back till today. I contacted them today again 5 March 2025 consultant then says let me find out and speaks to someone and says they cannot do anything as I signed for it. At that moment I aske let me speak to your manager and they just keep saying we will escalate and someone will call you back. The service is horrible!!! They have deducted the damaged bed fee from my account in Feb but cannot deal with my query. If i had transport big enough to carry the bed i would have taken it back the same day but i dont have and was waiting on their feedback since Jan and nothing but deductions are going to keep going off for a damaged item i cannot and will not use. It is not a cheap item either!!! I need them to collect the item that was delivered damaged and refund me!!!!