Horrible service

Item: Homechoice
Rating: 1
Author: promise M

Im the clients with home choice for so many years but recently i was disappointed with the service and the with my order,i ordered bedding when i open the package my comforter set looks like it has been jiked or sun burn but unfortunately bcos i didnt open the parckage on time i couldnt return it a it was after 14day now i will start paying for something im not happy about and again i also bought a nokia phone i also has some issues when i contact them i couldnt get any assistance till i called nokia thats when i got help,i also got free earpods from homechoice of which they not working when i call the customer service the agent told me it was a free gift and theres nothing they can do for me she even emphasize that it was a free gift they cant help,once i finish paying for this order am not setisfied with i want nothing to do with them anymore

Helpful (0)

Replies (1)

Homechoice's replyOfficial

07 Dec 2023, 07:31

Hi Promise.

Thank you for taking the time to reach out to us with your concerns.

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.

Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.

We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.

If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.

We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice

Homechoice's reply07 Dec 2023, 07:31

Official

Hi Promise.

Thank you for taking the time to reach out to us with your concerns.

This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.

Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.

We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.

Kind Regards.
Homechoice