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makgori.koko makgori.koko
1 reviews | Active since Oct 2016
26 Jun 2024, 11:51
horrible service and robbing clients, their agents are clueless and have no customer service skills
I am paying my account by debit order but homechoice have listed my account on credit bureau that the account is in areas. I asked for proof they sent me the statement and said I did not pay in August 2021, only to find that i paid double in July and the account was left owing 10.00 they cant tell where the overdue amount of over 1000 is coming from....i am tired!!!
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Homechoice's replyOfficial
26 Jun 2024, 12:08Hi Primrose,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Candice Rittels, on behalf of the Customer Support Team
Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply26 Jun 2024, 12:08
Official
Hi Primrose,
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Thank you for taking the time to reach out to us with your concerns. I confirm that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to reply to this email. Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind regards,
Candice Rittels, on behalf of the Customer Support Team
Candice Rittels, on behalf of the Customer Support Team