Horrible Service and inadequate customer feedback
<p>i have always loved this place and had great experiance with my first delivery - however on my latest on i placed the order on 20 may - up untill now 2 June no delivery after numerous calls emails they finally picked up that order was dispatched - NO CONTACT and returned the goods to the depo</p> <p>i did not have a call a sms or anything and find this appaling as i have been waiting weeks now for this</p> <p> </p> <p>after speaking to hundreds of people no one could escalate it or ensure delivery - why do i need to suffer because of this failure i wanted this before the weekend ?</p> <p>you guys dropped the ball horribly !</p> <p>and i am very disapointed !</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
CAN SOMEONE PLEASE FROM MANAGEMENT PLEASE CALL ME THE RATE OF SERVICE AND RESPONSE I DEALT WITH NOW IS MORE THAN RIDICULOUS WHY ON EARTH AM I BEING TOLD THAT I NEED TO PLACE A NEW ORDER !! WHERE IS MY ORDER !
HOMECHOICE WAS SUPPOSE TO CALL ME BACK AFTER THIS MORNING AND STILL NOTHING!
I WANT MY ORDER !
I REFUSE TO SPEAK TO YOUR ARROGANT CALL CENTRE !
CAN SOMEONE PLEASE FROM MANAGEMENT PLEASE CALL ME THE RATE OF SERVICE AND RESPONSE I DEALT WITH NOW IS MORE THAN RIDICULOUS WHY ON EARTH AM I BEING TOLD THAT I NEED TO PLACE A NEW ORDER !! WHERE IS MY ORDER !
HOMECHOICE WAS SUPPOSE TO CALL ME BACK AFTER THIS MORNING AND STILL NOTHING!
I WANT MY ORDER !
I REFUSE TO SPEAK TO YOUR ARROGANT CALL CENTRE !