NK
Nolindokuhle K
1 reviews | Active since Mar 2017
14 Mar 2017, 14:28
Horrible service
<p>This is the 3rd time that i experience bad service from home choice, from sending faulty products to sending incomplete sets. I ordered Adele 13 pieces first they sent an incorrect set which i sent back. They sent it again and after opening the order i reported that there were items missing from the order . I never received anything until i followed up after a month and they said my report was invalid yet my account is now due. I have sent back the order and do not intend to pay for order nor purchase anything from Homechoice.</p>
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Homechoice's replyOfficial
18 Mar 2017, 09:10Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply18 Mar 2017, 09:10
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team