Horrible service

I have never ever received pathetic service ever I ordered my curtains with homechoice on the 4th of April 2019 ever since from that time I've been waiting everytime I phoned in to follow up on my order you get different answers from useless and untrained consultant especially if a (African consultant assist you and don't take it the wrong way or racial lm also african)anywer I only received my curtains today only one set of which I ordered 2 sets and yonela she was the last person to confirmed my order but to my surprise she ordered only one set.then I phoned in today I was informed that if I want to cancel my homechoice account I have to pay for the returned after 3months of waiting.l have never ever recieved such horrible service I thot since it was online thing was going to be smooth and easy