Horrible Service

I ordered items on the 9th of July 2018. I called their call centre last week and I was told that my item would be delivered in 2 weeks. Two weeks later and I still haven't received my items and I am being told that the order has been returned to the warehouse, no tracking parcel number was sent to me as per their process and they can't provide me with a reason as why that happened. I am told to wait for 48 hours to re-order and to which I am not even certain when it will be delivered.