Horrible service

i have sent number of complaints to homechoice and they are ignoring me, I had a and account that was opened **********ly and they confirmed that was ***** in writing but that account is still negatively affecting my credit score as it is still showing on the Transunion ITC report. I contacted Transunion last week and they confirmed that they have not received any form of request from Homechoice to have those records removed. Can I have this removed, it's been over a month now and I'm getting no joy with you