1 reviews | Active since Jun 2017
Horrible, Poor and Bad service
<p>I’m customer of home choice. I called in on the 3rd of May 2017 to place an order and was told to email documents. I called in again on the 2nd of June (which is after a month) to find out if my account was active and guess what? I was told to email my payslip which I did to ********** On 7th of July 2017 and spoke Bongeka who placed me on hold for 20 min and dropped my call. I called in again and spoke to Shahida who told me my query was escalated again by Zoe (Team leader) who was still waiting for feedback from the 2nd of June when I called in. Call ref no ********** 26. HOMECHOICE I HAVE BEEN WATING FOR A MONTH!!!! </p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team