Horrible horrible horrible service

I have been fighting for Months with Homechoice via emails and phone calls!!! I purchased a Trilogy slower cooker set from them cash!! On arrival the set only had one lid but in the book it showed 3 lids. I phoned them numerous times to sort out this problem no one could assit me. I spoke to 3 or 4 diffrent consultants and each gave me a different excuse. I finally emailed them, thereafter someone phoned me back gave me a reference and told me the best thing to do is to return this item. She also said they will PHONE me to ask whether I want to purchase something els, refund the money or put it on my account, I immediately said I want the cash to be refunded, she said they will still phone me to ask. I agreed! I did that on the 3rd of August 2018, I paid R 123 for the return of this item. On the 16th of August I received a message stating that the R-1433.46 was credited on my Homechoice cash account.. WITHOUT MY CONSENT. A consultant phoned me back after my one email and ask on which account I want the money to be transferred, I said to him in which. Without a word he dropped the phone in my ear whilts I was talking to him!!! I continued writing emails explaining my problem, to this day my money has never been transfred back into my account. I am ashamed to say that I have Homechoice account because of the horrible service I received.

What upsets me the most is that no one is attending to my problem but the consultants continue to phone me for promations!!! The adesity