Horrible Homechoice service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The service I received from the contact center was horrible as I ordered a bedding set for a friend that has a surprise housewarming party. The order was placed on the 16th of June and paid for in full and has not updated or been delivered I called the contact center 5 times on two different days to follow up on my order as it has not been updated since the 16th of June it still says that it's being packed at the Warehouse. The agents I spoke with were very rude, condescending, and lacked the patience to assist. I kept on being told that it will be delivered today and today I looked at the order it still says Packed at the warehouse. The present will now not be present which is very disappointing as Homechoice was trusted by the family but the service from the reps was dismissive and annoying I would like my order, please. I am not happy and I would like to know when I will get the present that is not gonna be a present anymore. BAD SERVICE..............